Personal Information Privacy Policy

1. Information Collection Purposes

At Moonstone Wellness Studio, we are committed to collecting only necessary information for the following purposes:

• Order Management: to process and track the services you register at Moonstone
• Account Management: to create and maintain your membership account, including special privileges and reward points for Moonstone members
• Customer Support: to ensure we can assist you in the best possible way with any requests or inquiries
• Experience Personalization:

  To provide the best experience, we may analyze data to better understand each customer's needs and provide more suitable services in the following aspects:

  • Optimize your experience on moonstonewellness.vn
  • Improve and develop new services that match actual customer needs
  • Suggest services and programs that align with your interests
• Security: to protect your account from unauthorized access and impersonation
• Legal Compliance: to meet legal requirements from competent authorities according to current laws

2. Scope of Information Collection

Moonstone collects customer information from the following sources:

3. Information Storage Duration

Moonstone will store your information until you request deletion or deactivate your account.

All information is stored on Moonstone's secure server system with appropriate protection measures.

4. Information Sharing with Third Parties

Moonstone commits not to share your personal information with any third parties, except in the following cases:

• Service providers: limited to what is necessary for service delivery and strictly complying with information security regulations.
• Technical service providers: for operating and maintaining moonstonewellness.vn, subject to compliance with our strict security standards.
• Partner programs: in cooperation programs specified in Section 1, always ensuring compliance with information security requirements.
• Legal requirements: when requested by competent state authorities and information sharing is necessary according to law.
• Business restructuring: in cases of merger or transfer, provided that the receiving party ensures compliance with these privacy policies.

5. Data Security

At Moonstone, protecting customer information is our top priority. We implement multiple security measures:

• Security systems: Your information is stored in a strictly controlled environment, accessible only to authorized staff when necessary.
• Incident response: In case of security risks, we have emergency response procedures and will promptly notify customers and relevant authorities.
• Payment security: Applying the highest industry security standards for all financial transactions.

6. Customer Rights

• You have complete control over sharing information with Moonstone and can change this decision at any time.
• You can easily view, update, or edit your personal information through your account or contact us for assistance.

7. Information Deletion Requests

You have the right to request Moonstone to delete all your personal information from our system.

To make this request, please email engineering@moonstonewellness.vn. We will process your request as soon as possible.

8. Contact Information

If you have any questions about how we protect your information, or need support regarding privacy matters, please contact us via:

• Hotline: 0825118118
• Email: engineering@moonstonewellness.vn