POLICY ON THE USE OF MEMBERSHIP CARDS AT MOONSTONE WELLNESS STUDIO

We would like to inform you about the terms and conditions for using membership cards at Moonstone Wellness Studio, in order to ensure the best quality of service and convenience for our members.

1. Using fitness services at Moonstone Wellness Studio

To ensure transparency and effectiveness when using your membership card, please remember to collect a receipt when purchasing any fitness products at Moonstone Wellness Studio. You are required to register for a class at least 12 hours in advance to ensure that all exercise equipment is prepared and ready. Please arrive 15 minutes early before the class starts and check-in at the reception desk to be guided to the class and receive your personal locker card.

2. Purchase & Return Policy

For offline purchases, we will issue a receipt directly at the studio. For online orders, we will send an electronic receipt via email or through your social media accounts upon request. For purchases that have not been activated or used, you may exchange them once for a product of equal or higher value. Paid orders will not be refunded under any circumstances.

3. Membership Card Transfer

If you wish to transfer your membership card, Moonstone supports a one-time free transfer (not applicable to trial packages). However, starting from the second transfer onwards, there will be a transfer fee of 500,000 VND each time.

4. Reserving a Workout Session

To fully reserve a workout session, please inform us at least 3 hours before the class starts in case of any personal reasons or emergencies requiring cancellation. After this time, half of your session will be deducted.

5. Membership Card Reservation

In case of force majeure or other personal reasons preventing you from continuing your workouts, you may request to reserve your membership card for a specified period according to Moonstone Wellness Studio's reservation policy.

Below are the details of the reservation periods applicable to each workout package at Moonstone Wellness Studio for your reference:

Package	Category	Details	Maximum total reserved time	Number of times reserved
Monthly Package	Yoga & Meditation	1 month	7 days	1
		3 months	30 days	1
		6 months	60 days	2
		12 months	90 days	2
Session Package (Group)	Yoga & Meditation	5 sessions	7 days	1
	Yoga & Meditation	10 sessions	14 days	1
	Pilates Mat & Barre	5 sessions	7 days	1
		10 sessions	14 days	1
		30 sessions	30 days	2
		50 sessions	60 days	2
	Pilates Reformer	5 sessions	7 days	1
		10 sessions	14 days	1
		30 sessions	30 days	2
		50 sessions	60 days	2
Session Package (Private Class)	Pilates, Barre, Yoga & Meditation	5 sessions	7 days	1
		10 sessions	14 days	1
		30 sessions	60 days	2
		50 sessions	90 days	2

Moonstone hopes that this policy will help you better understand how to use your membership card at Moonstone Wellness Studio. Please do not hesitate to contact our customer care team if you need further information or assistance. Thank you sincerely, and we look forward to seeing you at Moonstone Wellness Studio!