MEMBERSHIP CARD USAGE POLICY AT MOONSTONE WELLNESS STUDIO

We respectfully announce the terms and conditions for using membership cards at Moonstone Wellness Studio, aimed at ensuring service quality and convenience for members.

1. Using training services at Moonstone Wellness Studio

To ensure cleanliness and effectiveness when using the membership card, please bring a towel when purchasing training products at Moonstone Wellness Studio. You need to register for classes at least 12h in advance to ensure training equipment is fully prepared. You can arrive 15 minutes before class starts to be guided to the classroom and receive personal instructions.

2. Purchase and refund policy

For offline orders, we will issue invoices directly at the studio. For online orders, we will send electronic invoices via email or through your preferred social media platforms. For unused or unactivated orders, you can exchange them once for another product of equal or higher value. Completed orders will not be refunded under any circumstances.

3. Class cancellation

To protect your training schedule, please notify us at least 3 hours in advance if you need to cancel a class for personal reasons or emergencies. During this time, you will be refunded for your scheduled class.

4. Membership card preservation

In case of illness or personal circumstances preventing you from continuing training, you can request to preserve your membership card for a period according to Moonstone Wellness Studio's preservation policy.

Below are the preservation period details applicable to each package at Moonstone Wellness Studio for your reference:

Package Type	Program	Package Details	Max Preservation Period	Times Allowed
MONTHLY PACKAGE	YOGA & MEDITATION	1 month	7 days	1
		3 months	30 days	1
		6 months	60 days	2
		12 months	90 days	2
CLASS PACKAGE	YOGA & MEDITATION	5 sessions	7 days	1
	YOGA & MEDITATION	10 sessions	14 days	1
	PILATES Mat & Barre	5 sessions	7 days	1
		10 sessions	14 days	1
		30 sessions	30 days	2
		50 sessions	60 days	2
	PILATES, Barre, Yoga & Meditation	5 sessions	7 days	1
		10 sessions	14 days	1
		30 sessions	60 days	2
		50 sessions	90 days	2

Moonstone hopes these policies will help you better understand how to use your membership at Moonstone Wellness Studio. Don't hesitate to contact our customer service team if you need more information or assistance. Thank you sincerely for practicing with us at Moonstone Wellness Studio!